ENTER CODE [ FREESHIP ] GET FREE SHIPPING ON ALL ORDERS

Returns Policy


SHIPPING

WE OFFER FREE SHIPPING ON ORDERS OVER $10,000 NTD.
THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION, NEW GENESIS CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS OR FAILED PAYMENT APPROVAL.

 

RETURNS / EXCHANGE

OUR STORE HAS A 14 DAYS RETURNS POLICY. ANY RETURNED ITEM MUST BE UNWORN AND WITH THE ORIGINAL TAG STILL INTACT, WITH PROOF OF PURCHASE WITHIN 14 DAYS FROM THE PURCHASE DATE, ONCE WE RECEIVE AND CONFIRM THE ITEM, WE WILL ISSUE A RETURN IN EXCHANGE FOR STORE CREDITS. PLEASE NOTE THAT ALL SALE ITEMS AND DISCOUNTED MERCHANDISE ARE FINAL SALES CANNOT BE RETURNED OR EXCHANGED.